Set up Custom Send Address
One of the more advanced features that Salsa offers is the ability to set up a custom sending domain. This will allow your guests to see a branded email from your company rather than the default “booth mailer” email address.
Table of Contents
Explainer
What Is a Custom Send Address?
Setting up a custom send address allows you to further brand the photo booth experience by sending all email shares – from both the Salsa iOS app and Virtual Booth – using an address with your company’s website.
By default, email shares are sent from email@boothmailer.com. While this generic email address is perfect for almost all events, you may want guests to receive emails with your company name for branding or marketing opportunities.
Setting up a Custom Send Address can be done in three easy steps:
Add your custom send domain
Verify your custom send domain
Add your custom send address
What To Know
Requirements
Custom Send Address is an advanced feature that requires a few necessary components to get set up:
Your own website/domain name
Access to your website's DNS settings
The Custom Send Address is dependent upon ownership of your own website's domain name. You will not be able to use Custom Send Address if your email address ends in @gmail, @yahoo, or any other provider whose company name is the domain.
Step One
Add Your Custom Send Domain
Log in to the Salsa web app
Select an event or create a new event
Click Configure Event
Click the Sharing tab
Click Set Up Domain and enter your domain name
Important: Enter your domain name without the "www." in front of it. For example, if your domain is "www.boothmailer.com", you would enter "boothmailer.com"
Click Next
You can now leave the setup window by clicking the X in the right hand corner and move onto Step Two where you’ll verify that the domain name belongs to you.
Step Two
Verify Your Custom Send Domain
Once the domain name is entered into the Salsa web app, you should receive a message at the email address associated with your Salsa account.
Tip: The email associated with your account is listed under the Information tab in Manage Account.
This message – with the subject "Successful email domain setup" – includes the hostname and value for a TXT record that you will add into your domain name server (DNS). The email provides instructions on how to do this using some common domain name hosts.
Note: Some domain name servers, such as Google and Wix, will automatically include your website address as part of the hostname for you.
If your domain name server does, you do not need to include it when entering in the hostname into the TXT record.
The change to your DNS settings can take up to 48 hours to spread through the Internet. You can keep tabs on it by using this record checker here.
The "Selector” is the first part of the Hostname which may look like to “scph0321”, however yours most likely be different
The “Domain name” is your website address. You will need to type it in exactly as it was entered in Step One.
When your TXT record can successfully be found and verified you will be able to enter in your Custom Domain Address in Step Three.
Step Three
Add Your Custom Send Address
When your Custom Send Domain is verified you will be able to add the email address you wish to use in the Custom Send Address field.
Go to the Email settings under the Sharing tab
Click the Edit Pencil under Custom send address
Type in your desired custom send address
While the address can be anything you want, it must follow standard email address formatting and it must end with your domain name.
For example, if your domain name is “www.boothmailer.com”, your custom send address could be “hello@boothmailer.com” or “captures@boothmailer.com”.
If successful, you will see a green checkmark next to the field to confirming that it has been accepted.
Explainer
What Are the Differences Between Custom Send Address, Sender's Name, and Reply-To Address?
How a shared capture via email is sent and how it is received has three primary components:
The sender's name
The delivery email address
The reply-to email address
The sender's name works as an alias that appears in the guests' mailbox to make who sent the email easier to read. This is purely cosmetic and does not change where the email came from. Think of it as the name placed above the street address of a letter or package.
The delivery email address is the actual location from which the email was sent, like the address on a letter or package. By default all emails are sent from email@boothmailer.com. By setting up Custom Send Address you can change this to be your own address.
The reply-to email address is how guests are able to easily reach out to you by clicking or tapping "reply" from the email. Without a reply-to email address entered into the Event Settings, all messages will be sent to email@boothmailer.com and cannot be retrieved.
