Queso Printer
Queso’s printer provides a wide variety of features you can use to provide your clients with multiple options. Most importantly, it can act as unique mementos for your guests to take home and serve as continuous advertising for your company! 🧀
Table of Contents
Explainer
Queso Printer Features
Your booth uses is a Mitsubishi K60DW-S – a versatile printer that is perfect for Queso. The K60 includes the following features:
Ink Rewind & Roll Back Function – The rewind function optimizes 4×6 prints by maximizing media usage reducing waste – saving operation cost
Clear, High-Quality Images – The image processing circuits enable smooth, natural images for sharp, high-quality prints with high density, sharp, life-like images for portrait photography
Matte or Glossy Finish – Provides various texture print finish similar to Satin finishes
Multiple-Print Sizes – Flexibility to print all of Queso’s support dimensions of 2×6, 4×6, 6×6 and 6×8 all on the same roll of paper
Fast Print Speed – Approx. 11.4 sec per 4×6 print
Front Loading Mechanism – Designed for quick and easy front access for loading and unloading media.
How To
Set Up Your Queso Printer
Simple steps to make sure your Queso is able to send print jobs to your printer
Tap the Magnifying Glass icon on your taskbar to search
Type in Printer and select Printers & Scanners
Tap Mitsubishi CP-K60DW-S
Tap Manage
Tap Set as default - all print jobs will now be sent to your K60 printer
Tap Printer Preferences and see that 4x6 is selected - Queso will automatically set the paper size depending on your template selection. Your Photo Strips will also automatically cut when you select a 2x6 print layout in Queso
Close the Printers & Scanners window
Important: Make sure to connect the printer cable underneath Queso to the same USB port each time. Changing the USB port can create duplicate printers in Windows, which may prevent Queso from printing.
How To
Load Ink and Paper
Opening The Printer
Connect the printer to power
Remove the catch tray from the front of the printer if it is current attached
Remove the front of the enclosure to reveal the printer by loosening the two black knobs from underneath the enclosure
Press the Open button found on the right side and slide the printing unit out
Loading Paper
Lower the front door using the latch on the top middle of the printing unit
Remove the paper spool and place them on either end of the roll of paper
Place the roll back into the printing unit with the end of the paper facing outward and down
Feed the paper into the slot and continue until the printer makes a beeping noise
Close the door
Loading Ink
Remove the ink tray from the back of of the printing unit
Place the ink ribbon into the appropriate sides so that the ends of the roll fit into the tray
Slide the tray back into the printing unit
What To Know
Transporting Your Queso Printer
Make sure to always take your Paper and Ink Roll out of the printer before you transport it to make sure you never cause internal damage to the printer!
How To
Troubleshoot Printing Errors
Click image to enlarge
When the printer is not working as expected please follow these steps
Make sure your K60 printer is set as the default printer (refer to Setting Up Your Queso Printer)
Ensure that there is only one instance of your K60 printer
Check that printer and power cables are firmly plugged in
Using the Printer’s Status Lights indicator on the right, determine the issue and probable resolution on the printer’s manual.
After going through these steps, if the problem persists, please contact us and share with us the results of your previous troubleshooting steps.
How To
Fix a Ripped or Torn Ink Ribbon
If the ink ribbon happens to get ripped or torn, don’t throw it away! It can still be used so long as there is ink left on the roll.
Follow these steps to repair the ribbon:
Grab some thin scotch tape
Tape over the two films make sure that the edges align
Roll the taped up section into the orange "take up" side
Place the ribbon back into the printer
Close the printer and you should be good to go!
If printing errors persist, then you may need to replace with a new ink ribbon.
