Known Issues

Last updated with Fiesta 1.1.2

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Design Studio

• Design options shown in the Design Studio Editor may include additional layouts that do not match the selected layout.

Guest Experience (iPad, DSLR, and 360 Events)

• Edits made to a Photo Template or Overlay in Design Studio while the event is running may not be applied.

  • Workaround: Remove the design from the Capture Mode and add the updated design.

Guest Experience (iPad and DSLR Events)

• Processing longer video captures may take more time than expected.

• Some animated Masks may not appear correctly in captures.

• Some users' Bluetooth microphones may not record sound in Video captures

Email Sharing

• The subject line for emails may have an unexpected lower limit for characters.

  • Workaround: Modify the subject line from the Salsa App.

• Header and body customization may not appear for some users

  • Workaround: Use the Salsa app for events requiring this feature.

Events

• Events may not sync for some users

  • Workaround: With a stable internet connection when you do not have captures pending, please delete and reinstall the application from your home screen.

Event Settings – Modes

• Overlays created in Design Studio may not appear when browsing existing Overlay designs from the 360 Modes settings. (360 Events)

Event Dashboard

• Some users are unable to download from the Event Dashboard or the Live Gallery 'Download Zip' options

• Event Analytics may load as blank for some users

Live Gallery

• Some Android users may be unable to download individual captures

Printing (iPad and DSLR Events)

• Chips may fail to connect when the iPad is offline. (Guac Booth)

• Chips Dashboard may not show the 'Adjust Printer Media Size' link when using a hardwired Guac connection

  • Workaround: Enter https://172.16.0.6:631/printers/Chips into Safari on the iPad currently connected to the Guac with a hardwired connection

Sharing Station

• Starting Sharing Station for the first time in an event with numerous captures may take a longer time to load than expected.

  • Workaround: Remain connected to Wi-Fi and wait for all captures to finish downloading. Subsequent starts of Sharing Station will load immediately.

If you run into an issue that is not listed here, reach out to our support team.